Chính sách

Purpose and scope of information collection

During the long run of babyhop, we have developed relationships with our customers based on respect and trust. We are aware of the trust and confidence customer show when accessing the Doctor4U website system and providing information to us. This privacy notice is in place to demonstrate our role in online security and customer service. We process customer’s information with honesty and sensitivity, which we do throughout the history of the development of Doctor4U.

Doctor4U uses information collected from visitors and customers who have registered as members on the Doctor4U system to develop a website that is increasingly richer and more suitable for customers’ shopping needs. We collect the following types of information:

Information customer provide to us: We collect personal information provided by website users. “Personal Information” includes name, address, phone number, credit or debit card information, email address, date of birth, IP address, etc.

Personal information is collected when customer register for an account at the Doctor4U website system, place an order on the website, participate in contests organized by us through the Doctor4U website system … or when customer communicate with any of our departments such as customer care, consulting, sales or technical services through our website, phone, email, mail or fax. In some cases, we may obtain the name and email address of another person who customer choose to share information with as “a friend” on the Doctor4U system.

Cookies: Through the use of Cookies, we collect and analyze the IP address used to connect customer’s computer to the internet, computer and connection information such as browser and browser version, system operations, purchase history, confirmation when customer open the email we send customer, date and time and the URLs sent to our website. Cookies cannot access or store data on computer’s hard drive. Normally customer can set browser to disable cookies or to notify customer when cookies are sent. There is also software available on the market that allows customer to access the website without providing this information. customer are welcome to visit the Doctor4U website when customer use such software, but we will not be able to provide customer with the suitable service and we also have the right to refuse customerr online order when there is a suspected breach of our security.

Ordering: If customer make an online purchase at the Doctor4U website system, customer will be asked to provide contact information, payment method, payment information and shipping address. Please provide correct and complete information to process the order. If an outsider takes advantage of this information to lead to delivery errors, we will investigate and handle it. If the error is caused by customerr information disclosure, customer must take full responsibility.

Sign up for newsletter Promotions: When customer make a purchase at Doctor4U website, customer will receive Doctor4U promotional newsletters, unless customer opt out of this information if customer don’t want to. If customer request to subscribe to Newsletter by email, we will send customer an email confirming customerr request. If customer change and decide to opt out of the Newsletter recipient list, customer can opt-out immediately in that email. Furthermore, the confirmation email will notify customer if someone else has used customerr email address to subscribe to our Newsletter. To make sure that sending Newsletter via email is helpful to customer, please confirm when customer receive an email from us.

Scope of information use

The purpose of collecting information is to build into an e-commerce website that brings the most convenience to customers. Therefore, the use of information will serve the following activities:
Send newsletter to introduce new products and promotions of Doctor4U
Provide utilities and customer support services
Improve the quality of Doctor4U’s customer service
Resolve issues and disputes arising with the use of the website
Prevent activities that violate Vietnamese law.

Information storage time

We use the information collected from accessing our Website for the purpose of improving customers’ online shopping experience at Doctor4U website, then providing the services and information customer prefer. We will stop storing and using this information if we receive a request to delete information from the Customer.

Address of the department that collects and manages personal information

Doctor4U emphasizes that we are very concerned with the rights of our customers in the protection of personal information, so in case you have comments or questions related to our privacy policy, please contact Tel: 024 32 212 212, Email:, Address: 2nd Floor, Imperial Suites Building, 71 Van Phuc, Ba Dinh, Hanoi

Means and tools for users to access and edit their personal data

If your name, email address or home address, phone number or other personal information changes, you can update or modify it through your account on the Doctor4U website or remove any other related information by contacting us at email: In addition, if you do not wish to continue to receive email newsletters from us, please send an email to: or by clicking the opt-out link in any Newsletter we sent to customer.

Commitment to confidentiality of customer information

Doctor4U uses Secure Sockets Layer (SSL) software to protect customer information during data transfer by encrypting the information customer enter.

It is important for customers to protect themselves against access to password information when customer share a computer with many people. Then customer must be sure to log out of customerr account after using our service.

We also commit not to knowingly disclose customer information, not to sell or share Doctor4U’s customer information for commercial purposes, as the commitments between us and customers in accordance with Doctor4U’s Privacy Policy.

Doctor4U emphasizes that we are very concerned with the rights of our customers in the protection of personal information, so in case customer have comments or questions related to our privacy policy, please contact Tel: 024 32 212 212, Email:


Doctor4U’s customer information privacy policy is only applied at It does not include or involve other third parties that place advertisements or are affiliated at Doctor4U. We recommend that customer consult and clearly distinguish the difference in the privacy policy of customer information of these websites.

Contact Doctor4U

For Doctors

Contact to cooperate and start working with Doctor4U

Contact for cooperation

024 32 212 212 Contact for cooperation

Corporate Customers

Increasing benefits and caring for officers and employees of the enterprise, helping them feel secured in their work and dedication.

Contact for cooperation

024 32 212 212 Contact for cooperation

For Customers

Download the mobile app to choose a doctor, book an appointment, save prescriptions

For Doctors

Mobile app for doctors to help manage appointments, tele-consult, and prescribe

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